Join our team
Membership Support and Admin Coordinator
- Part time: fixed 20 hours per week, Monday to Friday
- Available every weekday, with flexibility on the hours you work each day
- Work from home, anywhere in New Zealand
- $27 to $30 per hour, depending on experience
Thank you for your interest in joining the Kate Ivey Fitness team.
Kate Ivey Fitness is the home of DediKate, an online health and fitness community built for rural, regional and real women. Founded by Kate Ivey, DediKate has grown to over 3,500 members across New Zealand, Australia and beyond.
Our brand voice is warm, real and down to earth, no overwhelm, no pressure, no judgement. We want women to feel like they can just press play and start where they are. We're looking for someone who can bring that same feeling to life in every conversation with our members.
About the Role
As our Membership Support and Admin Coordinator, you will be the first point of contact for our members. Your days will be a mix of answering member emails, looking after memberships, loading new workouts, dispatching Shopify orders and keeping our systems tidy.
You will work from home, 20 hours a week across Monday to Friday, as part of a small, supportive team.
Key Responsibilities
- Answer member emails and questions in HubSpot (CRM), and keep our support inbox moving
- Look after memberships, including cancellations, pauses, upgrades, credits and account details
- Keep our member records tidy
- Support our marketing by building emails in HubSpot from approved copy, proofing them for typos, links and layout on mobile and desktop, and helping send newsletters and campaigns
- Load new workouts onto the DediKate platform
- Dispatch Shopify orders and keep order statuses up to date
- Make simple updates to our website
- Use AI tools to save time on drafting, summarising and admin where appropriate
What We're Looking For
- Warm, clear and professional writing
- Strong attention to detail
- Organised and reliable, and able to manage your own time across the week
- Confident with email and online systems, and keen to use AI tools to save time
- Customer service and admin experience, ideally with an online or subscription based business (but not essential)
Nice to have: experience with HubSpot or another CRM, Shopify, basic email marketing, HTML and CSS (this can be taught), and an interest in fitness, health and women's wellbeing.
What we offer
- A free DediKate membership, so you can experience first hand what our members love
- A supportive team environment where questions are always welcome, ideas are listened to and we back each other up
- Regular check ins, so you always know where you stand and never feel like you are on your own
- Full training on all of our systems, including SOPs for every process
- A chance to learn new skills across HubSpot, Shopify, email marketing and AI tools
- Work from home with a computer supplied
- Meaningful work, helping women prioritise their health and feel part of a community
How to Apply
Please fill in the form below and be sure to attach a cover letter and your CV/Resume. If we feel you could be a good fit, we'll be in touch.
Applications will be reviewed as they are received and may close once a suitable candidate is found.
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